As a CIN user, the user can manage information from any telephone keypad using an Interactive Voice Response (IVR) interface.
From this keypad interface, audio recordings present the user with a menu of keypad entries. Once an entry is selected by pressing a key, and audio prompts then walk the user through each procedure. For each keypad input, the user has up to three tries to dial a valid response on the keypad. If a valid response is not dialed on one of those three tries, the user is directed to a customer service representative.
Dial the CIN access number provided by the service provider.
At the prompt, dial the 10-digit account number followed by #.
Tip
If the incorrect account number is entered, disconnect the call and call back.
Dial the PIN followed by #.
Tip
If the incorrect PIN is entered, the prompt asking for the PIN will repeat. If the incorrect PIN is entered 3 times, the account will be locked out and you will be redirected to a customer service representative.
You can hang up at any point to end the call. However, changes may not be saved if the call is ended before completing each step of a procedure.
From the Main Menu, dial 99.
Dial the new PIN followed by #.
If correct, dial 1.
If not correct, dial 2.
To cancel without saving, dial 3 to return to the Main Menu.
Once correct, the new PIN is saved, and you will be rerouted to the Main Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
An announcement stating that CIN is currently not screening calls will play.
Dial 1 to enable the service.
The CIN service is enabled, and you will be rerouted to the CIN Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
An announcement stating that CIN is currently screening calls will play.
Dial 2 to disable the service.
CIN service will be disabled, and you will be rerouted to the CIN Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
A prompt to change the secret override code will play.
Dial 3 to hear the current secret override code.
A prompt will play with the current secret override code.
Dial 2 to change the code.
Dial the new 4-digit code followed by #.
An announcement stating the new code will be played.
The new code is saved, and you will be rerouted to the Main Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 4 to edit the VIP numbers list.
A prompt to edit VIP numbers will play.
Dial 1 to add numbers to the VIP list.
Dial the 10-digit number to add to the list.
An announcement stating the new VIP number will be played.
The new VIP number is saved, and you will be rerouted to the Edit VIP Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 4 to edit the VIP numbers list.
A prompt to edit VIP numbers will play.
Dial 2 to delete numbers from the VIP list.
Dial the 10-digit number to remove from the list.
An announcement stating the VIP number to remove will be played.
The VIP number is removed from the list, and you will be rerouted to the Edit VIP Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 4 to edit the VIP numbers list.
A prompt to edit VIP numbers will play.
Dial 3 to delete all numbers from the VIP list.
A confirmation announcement will play.
Dial 1 to confirm deleting all numbers from the VIP list.
All VIP numbers are removed from the list, and you will be rerouted to the Edit VIP Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 4 to edit the VIP numbers list.
A prompt to edit VIP numbers will play.
Dial 4 to hear all numbers currently in the VIP list.
An announcement stating the first VIP number in the list will play.
Dial # to hear the next number in the list.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 5 to edit the blocked numbers list.
A prompt to edit blocked numbers will play.
Dial 1 to add numbers to the blocked list.
Dial the 10-digit number to add to the list.
An announcement stating the new blocked number will be played.
The new blocked number is saved, and you will be rerouted to the Edit Blocked Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 5 to edit the blocked numbers list.
A prompt to edit blocked numbers will play.
Dial 2 to delete numbers from the blocked list.
Dial the 10-digit number to remove from the list.
An announcement stating the blocked number to remove will be played.
The blocked number is removed from the list, and you will be rerouted to the Edit Blocked Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 5 to edit the blocked numbers list.
A prompt to edit blocked numbers will play.
Dial 3 to delete all numbers from the blocked list.
A confirmation announcement will play.
Dial 1 to confirm deleting all numbers from the blocked list.
All blocked numbers are removed from the list, and you will be rerouted to the Edit Blocked Numbers Menu.
From the Main Menu, dial 14 to go to the CIN Menu.
Dial 9 to edit numbers.
A prompt to edit numbers will play.
Dial 5 to edit the blocked numbers list.
A prompt to edit blocked numbers will play.
Dial 4 to hear all numbers currently in the blocked list.
An announcement stating the first blocked number in the list will play.
Dial # to hear the next number in the list.
From the Main Menu, dial 0. The call will be answered by the next available customer service agent for further assistance.