Using the IVR Telephone Keypad Interface

As a CC user, the user can manage information from any telephone keypad using an Interactive Voice Response (IVR) interface.

From this keypad interface, audio recordings present the user with a menu of keypad entries. Once an entry is selected by pressing a key, and audio prompts then walk the user through each procedure. For each keypad input, the user has up to three tries to dial a valid response on the keypad. If a valid response is not dialed on one of those three tries, the user is directed to a customer service representative.

Access the CC IVR Main Menu

  1. Dial the CC access number provided by the service provider.

  2. Select the language for the prompts. Dial 2 for English.

  3. At the prompt, dial the 10-digit account number followed by #.

  4. Dial the PIN followed by #.

You can hang up at any point to end the call. However, changes may not be saved if the call is ended before completing each step of a procedure.

Make a Call

  1. From the Main Menu, dial 1.

  2. Dial the phone number or speed dial number to be called, followed by #.

The call will be connected. You can hang up at any point to end the call.

Check Your Balance

  1. From the Main Menu, dial 2.

  2. An announcement stating your current balance will play.

After the announcement is complete, you will be rerouted to the Main Menu.

Change the PIN

  1. From the Main Menu, dial 3.

  2. Dial the current PIN followed by #.

  3. Dial the new PIN followed by #.

  4. Dial the new PIN again followed by # to confirm.

The new PIN is saved, and you will be rerouted to the Main Menu.

Add Funds to Calling Card

  1. From the Main Menu, dial 4.

  2. A prompt to dial a new card number will play. Dial the new card number followed by #.

  3. Dial the PIN of the card you would like to transfer funds from, followed by #.

  4. An announcement stating the card’s balance will play. Dial the amount to be transferred.

  5. An announcement stating the amount to be transferred will play. Dial 1 if the amount is correct.

The funds are transferred, and you will be rerouted to the Main Menu.

Check Calling Card Expiration Date

  1. From the Main Menu, dial 5.

  2. An announcement stating the expiration date will play.

After the announcement is complete, you will be rerouted to the Main Menu.

Add a Speed Dial Number

  1. From the Main Menu, dial 6.

  2. A prompt to add or edit speed dial numbers will play. Dial 2 to add.

  3. Dial the speed dial number followed by #.

  4. Dial the phone number that will be called by the speed dial number followed by #.

The speed dial entry is saved, and you will be rerouted to the Main Menu.

Edit a Speed Dial Number

  1. From the Main Menu, dial 6.

  2. A prompt to add or edit speed dial numbers will play. Dial 1 to edit.

  3. The first speed dial number will be played. Dial 1 to edit the number or dial 3 to hear the next speed dial number.

  4. To return to the Main Menu, dial 0.

Delete Speed Dial Numbers

  1. From the Main Menu, dial 6.

  2. A prompt to add or edit speed dial numbers will play. Dial 1 to edit.

  3. The first speed dial number will be played. Dial 4 to delete the number or dial 3 to hear the next speed dial number.

  4. To return to the Main Menu, dial 0.

Add One Step Numbers

  1. From the Main Menu, dial 7.

  2. The number you are calling from is added as a One Step Number.

  3. To add more One Step Numbers, dial the number followed by #.

  4. To return to the Main Menu, dial 0.

Contact Customer Support

From the Main Menu, dial 0. The call will be answered by the next available customer service agent for further assistance.