July 1, 2019
Fixed
The CDR event message for IN Forward_Call was incorrect.
July 1, 2019
Fixed
A Termination Attempt always received an Authorize Termination response.
When a call was blocked, there was an error after BYE was sent.
Entering the override PIN did not connect the call as expected.
A ForwardCall response returned incorrect CalledPartyID digits.
Using the IVR, the status announcement incorrectly reported the DND service as disabled.
April 11, 2019
Fixed
Calls were not connecting to the configured voice mail number or voice mail service location.
During initial IVR configuration, dialing 0 did not redirect to a customer service representative as indicated.
A redirected call did not use the configured egress route.
April 10, 2019
Fixed
A number with override enabled did not behave as expected during daylight saving time based on the schedule.
Some calls were not connecting as expected.
- There were general web UI issues:
Clicking the hide button for a pre-program schedule did not actually hide the schedule.
When logged in as a Platform Owner, changes to email content settings could not be saved.
When logged in as a Service Provider, CDRs were not showing.
The CDR column filters were not working properly.
- There were issues found during initial IVR configuration:
The prompt stated the incorrect digit to dial for helpful hints.
The user was not redirected to the menu prompt after hearing helpful hints.
Changes to the DND greeting message were not saved.
The menu prompt did not repeat if an invalid option was selected.
The priority caller list menu prompt was incorrect.
More than one number could not be added to the priority caller list.
- There were general issues found during IVR use:
The prompt heard after enabling DND service was incorrect.
The override PIN prompt was incorrect, and the PIN could not be changed.
Deleting some or all numbers from a priority caller list did not work properly.
The selected DND greeting message was not what was actually heard.
If no choice was made during the DND greeting message menu, the default greeting was saved automatically instead of replaying the menu.
Entering an invalid option did not always allow a second input attempt.
The pre-program schedule prompt incorrectly stated that dialing 0 would exit when it actually redirected to a customer service representative.
The pre-program schedule prompt was missing options, and selected options did not always redirect as expected.
Configuring a pre-program schedule did not save the schedule with the correct start and end time.
The pre-program schedule prompt for deleting all time periods was incorrect.
If an invalid time period was entered when configuring a pre-program schedule, the call ended instead of allowing a second attempt.
March 29, 2019
Fixed
Fresh installations were not successful.
March 22, 2019
New
Added a guided configuration for first-time IVR use.
Fixed
A number with override enabled did not behave as expected based on the schedule.
When a number was blocked, the beginning of the DND greeting message was not heard.
There was no way to configure the customer service location.
Importing and exporting pre-program schedules was not successful.
Importing numbers resulted in an error in the jobs log.
Importing new numbers for a priority caller list was not successful.
A number could not be configured to use a priority caller list from another number.
The Service Provider Help Page setting did not override the Platform Owner setting.
- There were general web UI issues:
Saving an Administrator did not return the user to the table view.
Empty schedules could not be disabled.
When logged in as a Subscriber, the main menu incorrectly contained a Subscribers option, and it appeared that settings could be edited when they were actually view only.
CDR table sorting, filtering, and paging were not working properly.
After changing the Max Inactive Days and Minimum Password Length settings, the default values were still shown.
Administrators with the view only permission could access numbers but not view pre-program schedules.
A pre-programmed schedule was not saving properly.
- There were general issues found during IVR use:
Pre-program schedule options were incorrect and a pre-program schedule could not be copied or added.
There was no option to set, review, or modify the priority caller list.
The helpful hints option was cut off before the prompt completed.
Voice mail and DND greeting message could not be configured.
Prompts still referred to a number on the priority caller list as a VIP number.
November 16, 2018
Fixed
Administrator account permissions could not be changed in the web UI.
When logged in as a Service Provider, attempting to reset the password of a Subscriber account resulted in an error.
When logged in as a Service Provider, there was no option to archive numbers.
There was no visible error message when attempting to save a Service Provider with a name that did not meet the minimum length requirement.
A number schedule incorrectly exceeded the 24-hour time frame.
Exporting was not always successful.
The IVR and override PINs could not be updated.
The IVR could not be accessed because the entered PIN was always recognized was incorrect.
July 12, 2018
Fixed
The app was not installing properly on fresh clusters.
The CDR service was not installing properly on application servers.
June 29, 2018
Fixed
The installer was incorrectly looking for the Apache user on app-servers.
The Database component installer was not creating a directory.
June 27, 2018
Improved
Redesign of HA synchronization to support consistent availability.
Added support for selecting time zone.
Added support for REFER when placing outbound calls.
Removed instances of data duplication. All screening data is now in the screening engine itself.
Moved menu forwarding configuration from file-based to live in the database. The configuration is now accessible in the Platform Owner settings.
Some settings no longer require an application restart when changed.