As a DND user, the user can manage information from any telephone keypad using an Interactive Voice Response (IVR) interface.
From this keypad interface, audio recordings present the user with a menu of keypad entries. Once an entry is selected by pressing a key, and audio prompts then walk the user through each procedure. For each keypad input, the user has up to three tries to dial a valid response on the keypad. If a valid response is not dialed on one of those three tries, the user is directed to a customer service representative.
From the Main Menu, dial 2.
An announcement stating whether DND service is currently enabled will play.
After the announcement is complete, you will continue on to the DND Service Menu.
From the Main Menu, dial 2.
An announcement stating that DND is currently not screening calls will play.
Dial 1 to enable the service.
A prompt to enable DND for a limited time or to enable DND indefinitely will play.
Dial 1 to define automatic disable. Dial 2 to continue without automatic disable.
If 2 is dialed, you will be rerouted to the DND Service Menu at this point.
If 1 is dialed, dial the number of hours (between 1 and 24) to enable DND service for.
An announcement stating the time that DND service will be automatically disabled will play.
The DND service is enabled, and you will be rerouted to the DND Service Menu.
From the Main Menu, dial 2.
An announcement stating that DND is currently screening calls will play.
Dial 2 to disable the service.
DND service will be disabled, and you will be rerouted to the DND Service Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 3.
From the Override Options Menu, dial 2.
Dial the new override PIN followed by #.
An announcement stating the new override PIN will be played.
The new PIN is saved, and you will be rerouted to the DND Service Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 3.
From the Override Options Menu, dial 1.
A prompt to hear existing numbers or add and remove numbers will play.
The priority caller list changes are saved, and you will be rerouted to the DND Service Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 4.
From the Pre-Program Schedule Options Menu, dial 1 to activate.
The schedule is activated, and you will be rerouted to the Pre-Program Schedule Options Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 4.
From the Pre-Program Schedule Options Menu, dial 2 to deactivate.
The schedule is deactivated, and you will be rerouted to the Pre-Program Schedule Options Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 4.
From the Pre-Program Schedule Options Menu, dial 3 to review the existing active schedule.
Dial the number of the day (1 through 7) that you want to edit.
Dial 1 to add a new time.
Dial 2 to copy the schedule of another day.
Dial 3 to review or delete time periods.
Dial 4 to delete all time periods.
The schedule is saved, and you will be rerouted to the Pre-Program Schedule Options Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 5.
From the Greeting and Voicemail Options Menu, dial 1 to edit greeting.
An announcement with the three options for a greeting message will play.
Dial a 1, 2, or 3 to select the greeting option.
The greeting is saved, and you will be rerouted to the Greeting and Voicemail Options Menu.
From the Main Menu, dial 2.
From the DND Service Menu, dial 5.
From the Greeting and Voicemail Options Menu, dial 2.
A prompt too set up or remove voice mail access number will play.
Dial 1 to set up.
Dial the voice mail access number followed by #.
The new voice mail access number is saved, and you will be rerouted to the Greeting and Voicemail Options Menu.
From the Main Menu, dial 0. The call will be answered by the next available customer service agent for further assistance.